We built this for Centivo
This isn't a slide deck. It's a working AI agent that answers real Member questions about the Centivo plan — why the PCP-first model works, finding an in-network provider, getting a referral, copays and deductibles, mental health benefits, ID cards, and claims. Try it.
Try the Chat Agent
Ask why Centivo wants you to see a PCP first, how to pick or switch your PCP, how referrals work, what's covered without a referral, or where to find your digital ID card.
In production, the widget's appearance and behavior are fully customizable to match Centivo's brand.
What Lorikeet Can Deliver for Centivo
Built around real Member scenarios — the why-do-I-need-a-PCP confusion that drives a lot of inbound traffic, finding providers, referrals, copay clarity, mental-health access, and crisis routing.
Natural Conversations
Members describe plan confusion, provider hunts, and referral frustration in their own words. Lorikeet understands context, asks the right follow-ups, and resolves — not just FAQ lookups.
All Channels Available
The same AI brain across chat, voice, email, and SMS. Members get consistent answers in the Centivo app, on the phone with Member Support, or through email.
HIPAA & Coverage Discipline, Built-In
Built for health-plan support. Guardrails block clinical advice, never quote a specific copay or coverage outcome for a specific Member, and route ER / crisis disclosures to 911 / 988 immediately.
24/7 Availability
Members don't wait for business hours. Lorikeet handles plan-model confusion, PCP search, referral guidance, and ID card / claim questions around the clock.
Ready for Your Systems
In production, connects to Centivo’s Member systems, Find Care provider directory, referral status, claim and PA status, and digital ID cards. This demo shows the experience — yours will have real lookups.
Deploy in Days
This demo — Member scenarios, knowledge base, chat — was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for Centivo. Real logic for real Member scenarios.
Mapped Your Scenarios
How the plan works (PCP-first), finding an in-network provider, referrals, copays / deductibles / coverage, mental-health access, ID cards / claims / prior auth, and switching your PCP.
Added Your Knowledge
Plain-language explanation of the value-based PCP-anchored model, Find Care mechanics, referral lifecycle, the common patterns for copays and out-of-pocket maxes, the mental-health benefit story, ID card / claim / PA basics, and PCP-switching mechanics — all searchable by the AI.
Set the Safety Controls
Never gives clinical advice. Never quotes a specific copay or coverage outcome for a specific Member. Never confirms in-network status for a specific provider without Find Care. Routes acute medical and mental-health emergencies to 911 / 988 first.
Went Live
Chat is working right now. Ready to connect to Centivo’s actual Member systems, Find Care, referral status, claim status, prior-auth status, and digital ID cards.
Ready to Add the World's Best CX AI?
Connected to your actual Member data, Find Care, referrals, and claims. Handling your real Member Support volume across the Centivo app, voice, and email. This sandbox is just the start.
Finish Setting Up Your Sandbox